The item is damaged or defective. What can I do?

Posted on 2024-05-27

If the item was damaged during shipping, HCH will repair the product or replace a defective product with an identical model or newer substitute at HCH's discretion. You must have a return authorization number to service your product. Please contact support to obtain an authorization number.

Can I get more information about a particular product?

Posted on 2024-05-27

Yes, for further information on the particular product, you may fill out the inquiry form, send an email to us sales@szhch-technology.com.cn or call us at +86-755-27805102.

Do you offer volume discounts?

Posted on 2024-05-27

Yes, volume discounts are available for most products. Please send an email to sales for more information.

How can I get technical support?

Posted on 2024-05-27

Please send an email to us or fill out the feedback form on the SUPPORT page.

Can I return a product?

Posted on 2024-05-27

Please refer to our warranty policy on the QUALITY page for more information.

When will my order arrive?

Posted on 2024-05-27

Items are usually shipped out within 2 business days and delivery time is based on method of shipping selected by the customer.

How much does shipping cost?

Posted on 2024-05-27

Shipping costs vary depend on the product as well as the shipping destination. Please contact our sales department for details.

What payment methods can I use?

Posted on 2024-05-27

You can pay by wire transfer, or check. Wire transfer and check payments must clear by the bank before the item is shipped out. For wire transfers, please contact sales to get our bank information and swift code.